Frequently Asked Questions
General
How can I book a taxi?
You can book a taxi through our website, or by calling our customer service hotline at +44 (0)2078983456. Also, you can book a cab to use our live chat.
Are you a licenced taxi company?
Yes, we are a private hire licence company.
What areas do you serve?
We provide taxi services from any Airport in Londo to anywhere in UK. We also provide Cab from any place in London to any cities in UK. Please refer to our service map or contact us to confirm if we serve your specific location.
What are your operating hours?
Our taxis operate 24/7, including weekends and public holidays.
Can I cancel my booking?
Yes, you can cancel your booking by using our contact page at any time.
Is there any cancellation charge?
If you cancel your pre booking job before 12 hours the journey, you will get your money refund but there will be £6 transaction charge apply. But if you cancel your journey after 12 hours the journey you made, all payment will be retained.
Can I book multi pick up and drop Opps?
Yes, you can book multi pick ups and drop Opps using our booking page to use add via.
Can you provide wheelchair accessible car?
No, we do not have wheelchair accessible car as none of our has lift or ramps in the car. However, if your wheelchair is folded and if you can manage to seat in the car then we can put the wheelchair in the boot.
Collection From an Airport
How can I find my Driver at the Airport?
You can find your Driver at the Airport pick up point. If you book meet and greet service, then your driver will wait at the meet and greet point holding your name at the signpost.
What happened if my flight arrived late?
You don not need to warry if your flight late as we can monitor your flight. Any airport picks up we always monitor your flight.
What happened if cannot find my Driver?
If you cannot find your Driver at the pickup point or meet & greet service, then you can contact us, and we will assist you. In most cases the Driver will contact you
What happened if my mobile phone does not work in UK Airport?
If your mobile does not work in UK and you want to contact with us, you can save our free phone number and call us on +44(0) 2078983456. We can help to find your Driver.
Booking and Payment
Can I schedule a ride in advance?
Yes, you can schedule a ride in advance through our website or by calling us. Just select your desired date and time during the booking process.
What payment methods do you accept?
We accept cash, credit/debit cards via link, or bank transfer. We do not take any payment over the phone.
How are fares calculated?
Fares are calculated based on the base fare, distance travelled, and time taken. Additional charges may apply for tolls, waiting time, and special requests.
Do you offer flat rates to the airport?
Yes, we offer flat rates for trips to and from all airports. Please contact us or check our current rates.
Are there any additional fees I should be aware of?
Additional fees may apply for services such as extra luggage, pet transportation, or special requests. Please refer to our fee schedule for more details.
Safety and Accessibility
How do you ensure passenger safety?
All our drivers are thoroughly vetted and trained. Our vehicles are equipped with GPS tracking and emergency response systems. We also follow stringent cleaning protocols to ensure a safe and hygienic environment.
Special Services
Can I request a specific driver?
Yes, if you have a preferred driver, you can request them when booking. However, this is subject to the driver’s availability.
Do you provide corporate accounts?
Yes, we offer corporate accounts with customised billing and reporting. Please contact our corporate services team for more information.
Do you offer any loyalty programs?
Yes, we have a loyalty program where you can get discount for future rides.
Customer Support
How can I provide feedback or file a complaint?
We value your feedback. You can provide feedback or file a complaint through calling our customer service hotline at 02078983456.
What should I do if I left something in the taxi?
If you left an item in one of our taxis, please contact our lost and found department at 02078983456 as soon as possible. Provide details of your ride and the item to help us locate it.
COVID-19 Measures
What measures are you taking to prevent the spread of COVID-19?
We are following all recommended guidelines to ensure the safety of our passengers and drivers. This includes regular sanitisation of vehicles, mandatory masks for drivers, and availability of hand sanitisers in all our taxis.
